Leave Personal Information out
Ask General Ownership Questions Only
Do not include your name, address, VIN, registration, contact details, account credentials or other personal information. Ask AI is general owner information, not a private support channel.
Automatic redaction may miss personal information. The safest protection is not to include it in the first place.
How Ask AI Works
When you enter the website, Cloudflare Turnstile performs a bot check. After a successful check, the website sets an essential 30-minute security cookie. The cookie contains a signed expiry value, not personal information, and must be valid before the AI request endpoint will accept a question.
Ask AI requests pass through Cloudflare. When a reviewed library summary is not used, AWS retrieves relevant indexed material and the configured AI model processes the submitted question and excerpts to produce and check an answer. Production uses Amazon Nova; Development uses DeepSeek V3.2 through Amazon Bedrock.
For follow-up questions, up to the last three questions and short answer summaries help identify what you mean. Earlier answers are context, not source evidence. Only the latest answer is displayed. Context expires after 15 minutes without a completed answer and clears when you reload or leave the page.
The page keeps an encrypted context receipt in memory, not in browser local storage or a URL. A separate essential session cookie contains a random identifier that prevents the receipt being used in another browser session. Conversation context is not saved as a server transcript or added to the private question log below. Each eligible submitted question may still be kept separately under that policy.
Cloudflare and AWS may process information outside Australia.
Private Question Records
We collect question information to identify topics the community needs help with and gaps in the information we currently provide. After input validation, bot verification and usage-limit approval, we may keep a submitted question privately for up to 90 days, whether the answer succeeds or fails.
Before storage, automated pattern-based redaction removes obvious email addresses, phone numbers, VINs, IP addresses and common credential patterns. This is best-effort redaction and may miss names, addresses, registrations or other personal information, so do not include them. The original submitted question is still used to produce the answer.
Each stored record contains the best-effort-redacted question, a random record ID, the capture time, the site environment, an expiry time and the answer attempt’s outcome. An answered outcome means the server prepared a successful answer response; it does not prove delivery or accuracy. It does not contain answer text, technical error details, conversation history, raw IP addresses, request headers or bot tokens. Logging is best effort. Invalid, bot-rejected, disabled and usage- or budget-denied requests are not recorded.
Answer Feedback
If you choose thumbs up or thumbs down, we link your rating to the question already held in our private question records. We also keep an answer fingerprint so the rating identifies the answer you saw. We do not save the answer text or another copy of your question for feedback.
Feedback stays private and expires with its question record, within 90 days. You can change your rating or click the selected thumb again to remove it while that answer remains open and its feedback link is valid. We do not attach your identity or raw IP address.
Abuse Protection & Service Limits
We have abuse protections and service limits in place. For rate limiting, the service converts the request IP address to a secret-keyed hash that changes daily. The private question record does not contain the raw IP address.
If Ask AI reports that it is unavailable or that a limit has been reached, wait and try again later.
Contact Messages
Use the contact form for a correction, a copyright or attribution concern, or a general message to the site owner. This is separate from Ask AI.
Cloudflare Turnstile checks each contact submission to help prevent spam. The website verifies that check before saving or emailing the message.
We keep your reply email, selected topic, message and any page link privately so the site owner can review your request and respond. A copy is sent through MXroute to the site's support mailbox and a private administrator email address. Your email is used as the reply address. Messages are not published or added to the AI library. Do not send account passwords, payment details, a VIN or other sensitive information.
Website contact records and their email-delivery status are available for up to 90 days, then expire and are due for automatic deletion. Email copies are held separately in the receiving mailboxes until deleted; the website's automatic deletion does not remove those copies. Short-lived records help limit spam; we do not store your raw IP address. Use the form to request a correction or deletion of a previous contact message, including the original topic and approximate submission date.
AI Answers Can Be Wrong
AI can misunderstand a question, omit important context or provide an incorrect answer. Check the cited manual, guide or original source before acting. Contact DEEPAL or an authorised service centre for vehicle-specific or safety-critical advice.